Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, items must be unused and in the same condition that you received them, with their original packaging and tags where applicable.

For hygiene reasons, we cannot accept returns of period products where the original sealed packaging has been opened. Pad boxes must remain sealed and in the condition in which they were received. We also cannot accept returns of scrunchies that have been worn or used.

How to return:

Please send your return to:

Character Mailing Services
Direct Mailing Liverpool
Heysham Road
Aintree
Merseyside
L70 1JL 

We do not offer free returns, so you will need to pay the cost of return postage.

Please email proof of your return to info@wavycircle.co.uk and include your order number, so we know your return is on its way. Once we receive your return, we will inspect it and email you to confirm whether the return has been approved. If your return is approved, we will issue your refund to your original payment method within 14 days of receiving the returned goods. Please note that it may some time for your bank or card provider to process the refund.

Damaged, faulty or incorrect items

If there is an issue with your order, including if an item arrives damaged, defective or is not what you ordered, please contact us as soon as possible by emailing info@wavycircle.co.uk. We may ask you to provide photographs. We will investigate the issue and come up with a resolution.

 

Order changes and cancellation

We aim to pack and dispatch orders quickly, within 24 hours (excluding weekends) so cannot guarantee that an order can be changed or cancelled before dispatch – this includes subscription orders that are auto-processed.

Once an order has been processed, we cannot guarantee that we will be able to make changes to the order. If you no longer want the order, please wait until you receive it and follow our returns process.

Once a subscription order has been processed for dispatch, we may not be able to stop that particular order. You can skip, reschedule, pause or cancel future subscription orders via your online account.

Nothing in this policy affects your statutory consumer rights.